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Thank you for shopping with our marketplace. Customer satisfaction is important to us, and we aim to provide a fair refund process for both customers and vendors.
Eligibility for Refunds
Refund requests may be approved if:
The product is damaged, defective, or incorrect
The item differs significantly from its description
The order was not delivered within the expected timeframe
Duplicate or accidental payments were made
The vendor is unable to fulfill the order
Refund requests should generally be submitted within 7 days of receiving the item.
Non-Refundable Items
Refunds are typically not available for:
Digital or downloadable products
Personalized or customized items
Perishable goods
Final sale or non-returnable items
Refund Process
Once a request is submitted:
The request will be reviewed by the vendor and admin team
Additional information or proof may be requested
Customers will be notified after the review is completed
Approved refunds may be issued to the original payment method, marketplace wallet, or store credit.
Order Cancellation
Orders can usually be canceled before shipment or processing. After shipment, cancellation requests may not be accepted.
Contact Support
For refund assistance, please contact our support team through the marketplace support center.
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